At NO ONE BETTER, every item is carefully selected, and we're here to ensure that your service experience is nothing short of perfect. To maintain transparency, fairness, and professionalism, we’ve outlined our cancellation, exchange, and return policy:

Before Placing an Order

• Please review the size chart available on the website before placing your order.
• Underwear or bikini bottoms cannot be returned or exchanged, in accordance with the law, if the hygiene sticker has been removed or damaged, or if the item has been used in any way.
• Ensure the product is in its , and send a photo of the item when requesting an exchange or return.

Order Cancellation Before Shipping

• An order can be canceled within one hour of placement, provided the item has not yet been shipped.
• Cancellation should be made by calling
  +972503336622 or via our automated WhatsApp system.
• In this case,no cancellation fee will be charged.
  

Order Cancellation After Receiving the Product

• You may cancel the purchase within 14 days of receiving the item, under the following conditions:
• The item has not been worn or used, all original tags are attached, and it is in its original packaging.
• A refund will be issued minus 5% of the transaction value or ₪100, whichever is lower.

To request a return, contact our customer service via WhatsApp or use the online form on our website.

Size Exchange or Product Replacement

• You may exchange the size or return a product within 14 days of receiving it.
• The item must be sent to our return address.
• You may choose between a monetary refund or a credit voucher for use on our website.
• Exchanges can be requested through our WhatsApp customer service or via the online form on the website.
  

Important Return Conditions

The item must be new, unused, and free of any signs of wear, such as perfume, creams, makeup, or stains.

• Items that do not meet these conditions will not be eligible for a refund or credit.
• Items purchased during sales or end-of-season events can be exchanged or returned within 48 hours of receipt only.
• Return shipping costs are the responsibility of the customer
• Free shipping cost for exchange.
  

Additional Information

• Refunds will be issued only to the original payment method used (Google Pay / Apple Pay / Credit Card / PayPal).
• No refunds will be issued for items that were not actually paid for.
• Credit vouchers are valid for two years from the date of return.
• An original purchase invoice must be presented for any return, exchange, or credit request.
• Courier pickup₪20 for item return is available at a fee of ₪20